Clear, Upfront IT Support Pricing for Ismailia Businesses
Choose a support plan that fits your team size and budget, with transparent monthly rates and no hidden fees.
Get a QuoteIT Support Plans & Pricing
Straightforward packages designed for small and growing businesses in Ismailia
Starter
- Remote help desk support
- Business hours coverage
- Up to 5 devices covered
- Basic network monitoring
- Email support included
Business Pro
- Priority remote & on-site support
- Extended hours coverage
- Up to 15 devices covered
- Network monitoring & maintenance
- Data backup oversight
- Quarterly IT health review
Enterprise
- Dedicated account manager
- 24/7 priority response
- Unlimited devices covered
- Advanced network support
- Managed backup & security checks
- Monthly reporting & planning session
Pricing Questions Answered
Common questions from Ismailia business owners about our support plans
What is included in the monthly fee?
Each plan includes a set scope of help desk support, device coverage, and network monitoring as listed in the plan features. Additional on-site visits beyond your plan's coverage or hardware replacement parts are billed separately with prior approval.
Can I switch plans later?
Yes, you can upgrade or downgrade your plan at the start of a new billing cycle. We review your business needs periodically and recommend adjustments if your device count or support demand changes.
Are there any setup fees?
Most clients pay a one-time onboarding fee to assess your current systems and set up monitoring tools. The fee depends on the number of devices and network complexity, and is quoted before you commit to a plan.
Do you offer contracts or month-to-month billing?
We offer both options. Month-to-month billing gives flexibility, while a 12-month agreement typically comes with a reduced monthly rate. We'll explain the difference clearly during your consultation.
What if I only need occasional support?
For businesses that don't need ongoing coverage, we offer hourly technical support and one-time project rates for tasks like network setup or system troubleshooting, billed separately from our monthly plans.
How do refunds or cancellations work?
Monthly plans can be cancelled with 30 days written notice before the next billing cycle. Unused prepaid time on annual plans is handled case by case; we'll outline the terms clearly in your service agreement.